In the unlikely event that you experience any problems with our service you can find the solution right here. At Midas we aim to provide the highest levels of service possible yet understand that, on occasion, things do happen and mistakes are made. We pledge every effort to ensure we rectify these issues 100% of the time swiftly and professionally.
We understand every issue is different and specific to “you” which is why we ask for a full explanation together with any documentation you may have. Once we obtain this information we will contact you in person and discuss the problem and create a winning solution.
In order to log a complaint please follow the process below:
- Gather all relevant Information.
- Fill out form below
- Attach all relevant documentation
- Await response from MMR (we aim to contact you within a 24 hours period)
What can you expect once you’ve registered your complaint?
Rest assured your complaint will go to a senior level member of the Midas management team and will be addressed accordingly. We know that perfection is almost impossible to achieve, at Midas we pride ourselves on our ability to face problems head on and resolve them.
At Midas we will endeavor to provide you with the most suitable response specific to your particular needs and to ensure where possible that a full resolution to your complaint is provided. We will review your complaint fully, taking into account all the points raised in your correspondence and the details held in our records.
If you email us, we will acknowledge your complaint on receipt and aim to resolve it within 48 hours. Some complaints by their very nature however may take longer. If this is the case, we will keep you posted of how long it is expected to take to resolve.
Should you want to contact us by post, we will both acknowledge and respond to you within 5 working days.
Complaints
Midas Medical Recruitment
Gable House
18 – 24 Turnham Green Terrace
Chiswick
W4 1QP
What can you do if you are dissatisfied with our response?
We hope to resolve every complaint promptly and to your satisfaction. But if for any reason you are not fully satisfied with our reply, please tell us and let us know where you think further attention is required. We can then review your complaint, and our response, and let you know if anything else can be done.
